FAQs

Below are the most common questions regarding KathalTech products, orders, payments, delivery, pick up, returns, warranties and customer support.

What is KathalTech?

KathalTech is a Bangladesh based electronics retail platform providing electronic components, development boards, modules, sensors, accessories, tools and related products for students, hobbyists, makers, developers, researchers, engineers and businesses.

Where is KathalTech located?

KathalTech operates in Bangladesh and provides an official pick up point at:

**United City, Madani Avenue, Badda, Dhaka 1212, Bangladesh.**

Customers should contact KathalTech before visiting to confirm product availability and pick up arrangements.

Can I order products online?

Yes.

Customers can browse available products on the KathalTech website and place orders online, subject to product availability and applicable ordering requirements.

Do I need an account to place an order?

Account requirements may vary depending on the functionality available on the website. Where guest checkout is available you may place an order without creating an account. Certain features may require an account.

How can I find a specific electronic component?

You can use the website's search and product categories to locate products. For technical components, carefully review the product description, specifications, voltage requirements, dimensions, interface type and compatibility information before purchasing. If you cannot find a required component, contact KathalTech and provide the exact part number, model, specification or intended application.

Are all products shown on the website currently in stock?

Product availability is subject to inventory conditions and may change without notice. A product displayed on the website does not necessarily guarantee unlimited availability. In the event of an inventory discrepancy, KathalTech may contact the customer regarding available alternatives, expected availability or cancellation and refund options where applicable.

Are the products original?

KathalTech aims to provide products sourced through legitimate suppliers and distribution channels. Product origin, manufacturer, brand and production batch may vary by product. Where a product is identified as a specific brand or manufacturer the applicable product listing should be reviewed for the relevant information. Customers should not assume that an unbranded or generic component is manufactured by a particular brand unless explicitly stated.

Can product specifications change?

Yes.

Manufacturers may revise hardware, components, packaging, firmware, dimensions or other specifications without prior notice. KathalTech will make reasonable efforts to maintain accurate product information, but customers should verify critical specifications before using a product in an important or safety sensitive application.

9. Are product images exactly the same as the product I will receive?

Not necessarily.

Product images are provided for identification and illustration purposes. Minor differences in color, packaging, labeling, PCB revision, connector arrangement or physical appearance may occur between production batches where the product remains functionally equivalent. Where a particular physical revision is essential to your project, contact KathalTech before ordering.

How do I know whether a component is compatible with my project?

Customers are responsible for confirming compatibility before purchase.

Check relevant specifications such as:

• Operating voltage

• Input voltage

• Current requirements

• Communication protocol

• Pin configuration

• Physical dimensions

• Interface type

• Operating environment

• Software or library requirements

• Microcontroller compatibility

KathalTech may provide general product information but compatibility with a customer's specific project is not guaranteed unless expressly confirmed by KathalTech.

11. Do you provide technical support?

KathalTech may provide general product information and reasonable assistance regarding products purchased from us. Technical support does not necessarily include designing an entire project, writing complete software, debugging third party systems, repairing unrelated equipment or guaranteeing a customer's project outcome unless a separate service has been agreed upon.

12. Can KathalTech help me select the right component?

Yes.

If you are unsure which component to purchase, provide the following information where possible:

• What you are building

• Required voltage

• Required current

• Microcontroller or platform being used

• Required communication interface

• Quantity required

• Intended application

Our team can then provide general product guidance based on the information available.

13. What payment methods are available?

Available payment methods may include online payment gateways, mobile financial services, bank based payment methods, cash on delivery, or other methods offered by KathalTech at the time of purchase. Available options may vary depending on location, order value, product type, and operational conditions. The payment options displayed during checkout should be considered the currently available methods.

14. When will my order be confirmed?

An order may be considered confirmed after KathalTech verifies the order and, where applicable, successfully confirms payment and product availability. An automated order acknowledgment does not necessarily constitute final acceptance of an order. KathalTech may contact you if additional information or verification is required.

15. How long does delivery take?

Delivery time depends on the destination, courier availability, order processing time, product availability and other operational factors. An estimated delivery timeframe may be provided during checkout or through customer communication. Delivery estimates are not absolute guarantees unless expressly stated otherwise.

16. Do you deliver outside Dhaka?

KathalTech may provide delivery services throughout Bangladesh through available courier and logistics partners. Coverage, delivery time and charges may vary by location. If delivery to your area is unavailable KathalTech will inform you where reasonably possible.

17. Do you offer home delivery?

Yes, where delivery service is available for the relevant destination.Customers must provide accurate delivery information, including the recipient's name, phone number, address, and any necessary location details.

18. Do you have a physical pick up point?

Yes.

KathalTech has a pick-up point at:

**United City, Madani Avenue, Badda, Dhaka 1212, Bangladesh.**

Customers should place or confirm their order before arriving and should not assume that a product is available for immediate collection solely because it appears on the website.

19. Can someone else collect my order?

This may be permitted depending on the order and verification requirements. The person collecting the order may be required to provide relevant order information, identification, or authorization. KathalTech reserves the right to refuse release of an order where reasonable verification cannot be completed.

20. Can I change my delivery address after placing an order?

Address changes may be possible if the order has not yet been dispatched. Once an order has been handed over to a courier or entered the delivery process, changing the address may not be possible or may result in additional charges. Contact KathalTech as soon as possible if you need to change delivery information.

21. What happens if I miss the delivery?

If you are unavailable when the courier attempts delivery, the courier may make another attempt or follow its applicable delivery procedure. Additional delivery charges may apply in certain circumstances, particularly where failed delivery results from incorrect information, repeated unavailability or customer requested changes.

22. What should I do if I receive the wrong product?

Contact KathalTech as soon as possible. Provide your order number and clear photographs or videos showing the product received, packaging, shipping label and relevant identifying information. Do not use, modify, solder, install or otherwise alter the product before the issue has been reviewed if you believe the wrong product was delivered.

23. What if a product arrives damaged?

Contact KathalTech promptly after delivery and provide appropriate evidence, including photographs or video of:

• The outer packaging

• Shipping label

• Internal packaging

• Product

• Visible damage

KathalTech will review the claim and determine the appropriate resolution according to the applicable policy and circumstances.

24. Can I return a product?

Returns are subject to KathalTech's applicable Return and Refund Policy. Eligibility may depend on the product category, condition, reason for return time since delivery, warranty status and whether the product has been used, modified, damaged, soldered, programmed or otherwise altered.

25. Can I cancel my order?

Order cancellation may be possible before the order enters certain stages of processing or dispatch.Once an order has been dispatched or otherwise processed, cancellation may no longer be available or may be subject to applicable charges or policies. Contact KathalTech as soon as possible if you wish to cancel an order.

26. How do refunds work?

Where a refund is approved the refund will generally be processed through the applicable payment method or another appropriate method determined by KathalTech and the relevant payment provider.Processing time may depend on the payment method, banking system, payment gateway and other third parties. KathalTech cannot guarantee the exact time required by a third-party financial institution to complete a refund.

27. Do electronic components have a warranty?

Warranty coverage varies by product and manufacturer. Where a product carries a manufacturer warranty or KathalTech warranty, the applicable warranty conditions will apply. Warranty claims may require proof of purchase and evidence that the product was used according to its specifications.

28. Will warranty cover a component damaged by incorrect wiring?

Generally damage caused by misuse, incorrect wiring, incorrect voltage, reverse polarity, short circuits, physical damage, overheating, unauthorized modification, improper installation, electrostatic discharge or operation outside the manufacturer's specifications may not be covered. The final determination depends on the applicable warranty terms and inspection of the product.

29. Can I return a component after soldering or modifying it?

Generally modified, soldered, programmed, physically altered, damaged, or otherwise used electronic components may not qualify for return unless the issue falls within an applicable warranty or statutory consumer protection. Customers should verify that a component is suitable before modifying or installing it.

30. What if I accidentally order the wrong component?

Contact KathalTech immediately. If the product has not been dispatched, we may be able to modify or cancel the order. If the product has already been delivered, any return or exchange will be subject to the applicable Return and Refund Policy.

31. Can I purchase products in bulk?

Yes.

KathalTech may support bulk, institutional, educational, commercial, laboratory and project based purchases. For large quantities, contact KathalTech with the product name, part number, required quantity and expected delivery date. Bulk pricing and availability may depend on quantity and supplier availability.

32. Do you provide quotations for institutions or businesses?

KathalTech may provide quotations for eligible institutional, educational, commercial or project based requirements. Quotation validity, pricing, taxes, delivery charges, payment terms and availability will be specified in the relevant quotation.

33. Can I request a product that is not listed on the website?

Yes.

If you cannot find a particular component, provide the exact part number, manufacturer, model, specification or a reference image where possible. KathalTech may attempt to source the requested product depending on supplier availability, quantity, import requirements and commercial feasibility. A sourcing request does not guarantee that the product can be obtained.

34. Do prices include VAT or other charges?

The applicable pricing and charges will be displayed or communicated according to the relevant product and transaction. Where VAT, delivery charges, service charges or other applicable fees apply, these may be added separately where legally and operationally applicable. Customers should review the final order summary before completing payment.

35. Why can a product price change?

Product prices may change due to supplier pricing, exchange-rate fluctuations, import costs, taxes, logistics costs, inventory conditions, promotional campaigns or other commercial factors. KathalTech reserves the right to update prices before an order is confirmed, subject to applicable law.

36. Is my personal information safe?

KathalTech takes reasonable technical and organizational measures to protect customer information. Personal information is handled in accordance with KathalTech's Privacy Policy and applicable law. No internet based system can be guaranteed to be completely secure.

37. Does KathalTech sell customer information?

KathalTech does not sell or rent customer personal information as a commercial product. Information may be shared with payment providers, couriers, hosting providers, communication services, analytics providers, or other service providers where reasonably necessary to operate the business and provide the Services, subject to applicable law. For more information, please review our Privacy Policy.

38. Can I use KathalTech product images or website content?

KathalTech's website content, photographs, graphics, product descriptions, branding, logos, and other materials may be protected by intellectual property rights. You may not commercially reproduce, copy, modify, distribute, scrape, republish, or exploit KathalTech content without prior authorization except where permitted by law.

39. How can I contact KathalTech?

You can contact KathalTech through the official contact channels provided on our website. For order related inquiries, include your order number whenever possible so that our team can locate the relevant transaction efficiently.

40. Where can I read KathalTech's legal policies?

The following policies may be available on the KathalTech website:

• Privacy Policy

• Terms of Use

• Refund and Return Policy

• Shipping/Delivery Policy

• Warranty Policy

• Cookie Policy, where applicable

Customers should review the applicable policies before placing an order.

41. What happens if I violate KathalTech's Terms of Use?

KathalTech may take appropriate action where permitted by law, including:

• Restricting website access;

• Suspending or terminating an account

• Cancelling an order

• Refusing future transactions

• Restricting promotional benefits

• Investigating suspected fraud or abuse

• Pursuing available legal remedies where appropriate

42. How can I report a problem or make a complaint?

You may contact KathalTech through our official support channels with:

• Your name

• Order number, if applicable

• Relevant product information

• A description of the issue

• Supporting photographs, videos, documents, or other evidence where applicable

KathalTech will review complaints and respond through the appropriate channel.

43. Can KathalTech change its policies?

Yes.

KathalTech may update its policies, procedures, product information, Services, pricing, and website functionality from time to time. The latest version published on the website will contain the applicable effective or updated date.

44. What should I do before purchasing an electronic component?

Before purchasing, verify:

• Exact product/model

• Operating voltage

• Current requirements

• Pin configuration

• Communication interface

• Physical dimensions

• Compatibility with your hardware

• Software/library requirements

• Quantity required

• Return or warranty conditions

Customers are responsible for ensuring that a product is appropriate for their intended application unless KathalTech has expressly provided a specific compatibility confirmation.

45. Does KathalTech guarantee that a product will work for my project?

No.

Unless expressly stated otherwise in writing, KathalTech does not guarantee that a product will achieve a particular project outcome or work with a customer's specific hardware, software, circuit, configuration or application. Product specifications and manufacturer documentation should be reviewed before purchase.

**Last Updated:** 21 August 2026