Privacy Policy

KathalTech (“KathalTech”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how KathalTech collects, uses, stores, processes, discloses and protects information when you access or use our website, purchase our products, create an account, contact us, subscribe to communications or otherwise interact with our services. By accessing or using the KathalTech website, you acknowledge that you have read and understood this Privacy Policy. Where applicable we will obtain the consent required by law before processing personal information.

1. Information We Collect

We may collect information that you voluntarily provide to us information generated through your use of our website and information received from service providers or other lawful sources.

1.1 Personal Information

Depending on how you interact with KathalTech, we may collect:

• Full name

• Email address

• Telephone/mobile number

• Billing address

• Shipping/delivery address

• Company or organization name

• Order and purchase history

• Product preferences

• Customer support communications

• Information submitted through contact, inquiry, quotation or feedback forms

• Information necessary to process returns, replacements, warranties or refunds

You should not provide unnecessary sensitive personal information through our website.

1.2 Payment Information

Payments may be processed through third-party payment processors, banks, mobile financial services or other authorized payment providers. KathalTech generally does not directly store complete payment card information such as full card numbers, CVV/CVC codes or payment passwords on its own systems unless specifically required and lawfully permitted. Payment information may be handled directly by the relevant payment service provider under that provider's own privacy and security policies.

1.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Referring and exit pages

• Pages viewed

• Date and time of access

• Website interaction data

• Cookies and similar technologies

• Diagnostic and security information

This information may be used for website operation, analytics, security, fraud prevention and service improvement.

2. How We Use Your Information

KathalTech may process personal information for legitimate business, contractual, security and legal purposes, including:

• Processing and fulfilling orders.

• Delivering purchased products.

• Processing payments, refunds, returns and replacements.

• Creating and managing customer accounts.

• Providing customer support.

• Responding to inquiries and requests.

• Providing quotations and business related communications.

• Sending order confirmations, invoices, receipts, delivery updates and other transactional communications.

• Improving our products, website, services and customer experience.

• Understanding website usage and customer behavior through analytics.

• Detecting, investigating and preventing fraud, abuse, unauthorized activity and security incidents.

• Maintaining the security and integrity of our systems.

• Complying with applicable laws, regulations, court orders, governmental requirements and lawful requests.

• Enforcing our Terms & Conditions and protecting KathalTech's legal rights and property.

• Sending marketing communications where permitted by applicable law and where required, with appropriate consent.

KathalTech will not use personal information for purposes materially incompatible with the purpose for which it was collected without an appropriate legal basis or required consent.

3. Marketing Communications

Where permitted by law, KathalTech may send promotional communications regarding products, offers, discounts, new arrivals, campaigns, services or other business updates. You may opt out of non essential marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us. Opting out of marketing communications will not prevent us from sending essential transactional or service related communications, such as order confirmations, payment notifications, delivery updates, security notices or account related messages.

4. Cookies and Similar Technologies

KathalTech may use cookies, pixels, local storage, analytics technologies and similar mechanisms to operate and improve the website. These technologies may be used to:

• Maintain website functionality

• Remember preferences

• Maintain shopping cart or session information

• Understand website traffic

• Measure advertising performance

• Improve user experience

• Detect suspicious or fraudulent activity

• Provide relevant marketing where legally permitted

You may configure your browser to reject or restrict certain cookies. However disabling certain cookies may affect website functionality. Where applicable KathalTech will provide additional cookie controls or consent mechanisms for technologies that require user consent under applicable law.

5. Third-Party Service Providers

KathalTech may use trusted third party service providers to operate and deliver our services. These providers may include:

• Payment processors

• Banks and financial institutions

• Courier and delivery companies

• Hosting and cloud service providers

• Website and software providers

• Analytics providers

• Marketing and advertising platforms

• Communication and messaging providers

• Customer support platforms

• Security and fraud prevention providers

Third parties may receive only the information reasonably necessary to perform their respective services, subject to applicable contractual, legal and security requirements. KathalTech does not authorize third parties to use customer information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by law.

6. Disclosure of Information

KathalTech does not sell or rent your personal information as a commercial product. We may disclose information when reasonably necessary:

• To fulfill an order or provide a requested service

• To payment, delivery, hosting, communication, analytics or other service providers

• To protect KathalTech, its customers, employees, or other persons

• To investigate fraud, abuse, security incidents, or unlawful activity

• To comply with applicable law or a valid legal process

• To enforce our agreements and policies

• In connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction

• With your consent or at your direction.

Where legally required, disclosures will be made only in accordance with applicable legal procedures.

7. Data Retention

KathalTech retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling contractual and business obligations

• Maintaining transaction and accounting records

• Resolving disputes

• Preventing fraud and abuse

• Maintaining security records

• Complying with tax, accounting, regulatory, and other legal obligations and establishing, exercising or defending legal claims.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements. When information is no longer reasonably required, KathalTech may securely delete, anonymize or otherwise dispose of it in accordance with applicable law and our internal retention procedures.

8. Data Security 

KathalTech takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse or destruction. Depending on the nature of the information and the relevant risks, security measures may include:

• Access controls

• Authentication mechanisms

• Encryption or secure transmission technologies

• Secure hosting infrastructure

• Monitoring and logging

• Software and system updates

• Backup procedures

• Internal access restrictions

• Security and incident response procedures.

However no website, electronic transmission, database or storage system can be guaranteed to be completely secure. Accordingly while KathalTech takes reasonable precautions we cannot guarantee absolute security of information transmitted through the internet.

9. Customer Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable precautions when accessing your account or using our website. You must not provide KathalTech with another person's personal information unless you have the legal authority or appropriate permission to provide it. If you believe that your account or personal information has been accessed without authorization you should contact KathalTech promptly.

10. Children's Privacy

KathalTech's services are intended for general consumers and businesses and are not specifically directed toward children. We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to KathalTech without appropriate authorization, please contact us so that we can assess and where appropriate, delete the information.

11. International Data Processing

Some of our service providers may process or store information outside Bangladesh. Where personal information is transferred, accessed or processed across borders, KathalTech will take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements and appropriate contractual or organizational safeguards where required.

12. Third-Party Websites and Services

Our website may contain links, integrations, payment options, advertisements, social-media features or other connections to third-party websites and services. KathalTech is not responsible for the privacy practices, content, security or policies of third party websites or services. You should review the privacy policies of those third parties before providing them with personal information.

13. Your Privacy Rights

Subject to applicable law and any lawful limitations you may have rights concerning your personal information, including the right to:

• Request information regarding the processing of your personal data

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Request deletion or erasure where legally applicable

• Withdraw consent where processing is based on consent

• Object to certain processing activities where legally applicable

• Request restriction of certain processing activities where legally applicable

• Request portability of information where applicable

• Lodge a complaint with the appropriate regulatory or governmental authority where permitted by law.

These rights are not absolute and may be subject to legal, contractual, security, regulatory or other legitimate limitations. To exercise a privacy related right contact KathalTech using the contact information provided. We may request reasonable information necessary to verify your identity before processing a privacy request.

14. Accuracy of Personal Information

You are responsible for providing accurate, complete and current information when interacting with KathalTech. You should promptly notify us if information associated with your account or orders needs to be corrected or updated. KathalTech may take reasonable steps to maintain the accuracy of information used for ongoing business purposes.

15. Data Breaches and Security Incidents

If KathalTech becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, mitigate and remediate it.

Where notification is required by applicable law, KathalTech will provide the required notifications to affected individuals, regulators or other relevant parties within the applicable legal requirements.

16. Business Transfers

If KathalTech undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction personal information may be transferred as part of the relevant business assets, subject to applicable law. Any successor entity or acquiring party may be required to respect applicable privacy obligations concerning the information transferred.

17. Changes to This Privacy Policy

KathalTech may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements or regulatory obligations. The updated version will be published on this page with a revised “Last Updated” date. Where required by applicable law KathalTech will provide additional notice or obtain consent before implementing material changes affecting your privacy rights. Your continued use of the website following publication of an updated Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by law.

18. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information please contact KathalTech through our official customer-support channels.

• KathalTech

• Website: kathaltech.com

• Email: [ Will be provided soon]

• Phone:[ Will be provided soon]

• Business Address:[ Will be provided soon]

Privacy requests should clearly state the nature of the request and provide sufficient information for us to identify the relevant account, transaction or interaction.

19. Governing Law

This Privacy Policy shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh including applicable data protection, cybersecurity, consumer protection, electronic commerce, tax and other relevant legislation. Nothing in this Privacy Policy is intended to exclude, restrict or override any mandatory legal right or obligation that cannot lawfully be excluded or restricted.

20. Acceptance

By using the KathalTech website or providing personal information to KathalTech you acknowledge that you have had an opportunity to review this Privacy Policy. Where applicable law requires consent for a particular processing activity, KathalTech will obtain such consent through an appropriate mechanism.

**This Privacy Policy was last updated on 21 August 2026.**