Shipping & Delivery Policy

At KathalTech, we strive to ensure your orders reach you as quickly and safely as possible.

Delivery Timelines

Inside Dhaka City: 1 to 3 business days.
Outside Dhaka: 3 to 5 business days.

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order placement.

Backorders & Pre-orders

If your order includes a backordered or pre-ordered item, we will notify you via email regarding the estimated availability and delivery timeline.

Pre-Delivery Testing (Optional but Recommended)

We want you to be completely confident in your purchase. If you would like KathalTech to test your products to ensure they are fully functional before we ship them, we are happy to do so!

How to request: Simply message our Customer Support team on WhatsApp immediately after placing your order and provide your Order Number.

Returns & Exchange Policy

To protect both our customers and our business, we have specific guidelines for returns and exchanges.

The Unboxing Video Policy (Transit Damage)

If your product is damaged during shipping, it is often only discovered after the delivery personnel has left. To protect your consumer rights, we highly encourage you to record a clear, continuous unboxing video when opening the package.

If you find any physical damage or missing items, this video will serve as your definitive proof for a hassle-free return or exchange.

Wrong Product Delivery (Our Fault)

In the unlikely event that we deliver an incorrect item, KathalTech will take full responsibility.

Condition: The product must remain unused, and the manufacturing seal must be entirely intact.
Action: Please send us a clear photo of the wrong package via WhatsApp.
Cost: KathalTech will cover 100% of the return shipping and replacement delivery charges.

Change of Mind / Voluntary Exchanges

If you receive the correct product but change your mind and wish to exchange it for something else, we can facilitate this under the following conditions:

Condition: The product must be in its original, intact, and unused condition with all manufacturing seals unbroken.
Availability: The requested exchange item must be available in our current stock.
Cost: The customer is responsible for bearing the return shipping cost as well as the delivery charge for the new item.

Refund Policy

If a refund is required due to a delivery failure on our part, or an inability to fulfill a backordered/pre-ordered item, KathalTech will process your full refund in a timely manner.

If you decide to cancel an order at the door when the delivery personnel arrives, you will still be required to pay the standard delivery fee, but the product cost (if paid in advance) will be refunded once the intact product is returned to our warehouse.
Refunds for advance payments will generally be processed within 7 working days.

Warranty Policy

Covered Products: Any product mentioning specific warranty information on our website will be strictly covered according to the respective vendor's warranty policy.
No-Warranty Products: If a product vendor does not provide a specific warranty, KathalTech cannot cover that product under our warranty policy. We ensure that warranty details (or the lack thereof) are communicated transparently on the product pages.

Customer Support & Complaints

Your satisfaction is our priority. For any complaints, return requests, pre-delivery testing requests, or general inquiries, our support team is ready to assist you.